Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy covers the information we, as a data controller and processor, collect about you when you use our services, or otherwise interact with us, for example by using this website.
1. The information we collect
We collect information about you when you provide it to us, when you use our services, and when other sources provide it to us.
1.1 Profile information
1.2 Information you provide through our website
When contracting our services, including consulting, product design, and support, you may choose to submit information to us to help in the design and build of software, or regarding a problem you are experiencing with a service. Whether you designate yourself as a first-line contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with us, you may be asked to provide contact information and other documentation or information that is helpful to our teams. We may also collect contact information about the teams and people you work with to help us to deliver and maintain the service you have contracted from us.
Many of our services are intended for use by organisations and, where we provide services under contract with an organisation (e.g. your employer), that organisation controls the information processed by the services. If this is the case, please direct your data privacy questions to your administrator, as your use of our services is subject to that organisation's policies.
1.3 Payment information
We collect certain payment and billing information when you engage us for paid services. For example, we may ask you to designate a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing.
2. How we use the information we collect
We use information we collect in a variety of ways:
2.1 To provide our services to you
We use information about you to provide the services to you, including to process transactions with you, provide customer support, and operate and maintain the services.
2.2 For research and development
We are always looking for ways to improve our services and we use information to do this to identify trends, usage, and areas for improvement.
2.3 To communicate with you
We use your contact information to send transactional communications via email including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. These communications are part of our services and, in most cases, you cannot opt out of them. If an opt out is available, you will find that option within the communication itself, or you can contact us using the details described in the "Contact us' section.
3. Legal bases for processing information
We collect and use your information only where:
We need it to provide you the services, including to operate the services, provide customer support, and to protect the safety and security of the services
You give us consent to do so for a specific purpose; or we need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use as described below under 'How to access and control your personal information'.
4. How we share information we collect
4.1 Compliance with enforcement requests and applicable laws
In exceptional circumstances we may share information about you with a third party if we believe that sharing is necessary to (a) comply with any applicable laws, regulation, legal process or governmental request, including to meet national security standards, (b) enforce our agreements, policies, and terms of service, (c) protect the security or integrity of our services.
5. How we store and secure the information we collect
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. How long we keep information
6.1 Information to provide our services
We retain information for as long as we are providing services and a reasonable period thereafter in case you decide to reactivate the services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations.
6.2 How to access and control your personal information
You can contact us at any time using the contact details outlined in the 'Contact Us' section below to:
Request access to information we hold about you
Correct any information we hold about you
Delete information we hold about you
Changes to our privacy policy
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
Contact us
If there is anything else you would like to know about how information on you might be collected and processed by us, you can contact us at hello@speeddial.design.